pro-grade security systems at DIY prices

866-414-2553

Support Portal

We're extremely happy to help you set up your system and troubleshoot any issues. Our support hours are from 9AM-7PM Monday - Friday (EST) and we are available via chat, email, phones, and remote PC screen-sharing. You can reach us at 866-414-2553.

General Support Policies


Totally Free Support Policies

We're going to do everything we can to make sure your system works, but there's a few things that we can't help with.

After Hours Support

Have an issue when we are closed? Here's how to schedule after-hours support.

Best Practices for Preventing IOT Hacks

Hacked Cameras have been in the news a great deal. Here's a list of best practices to prevent it from happening to you.

Password Reset Policy & Procedure

SCW's Password Reset Policy, Requirements, and Procedure.

Warranty Policy

What to do when things go wrong.

RMA Policy

How to do advanced replacement and other return-based issues.

Third Party Camera Support Policy

Need to use another camera brand? Here's what you need to know for us to help you.

Vanguard, Networker, Super, Econ, Ambassador, Econ HD, and Executive Lines


Support documents and guides for our 2014-2017 camera lines


Admiral and Imperial Lines Support Items


Admiral/ Imperial Quick Start Guide

Just received you SCW system? There should be a Quick Start Guide in your shipment, but here's a digital PDF for searching.

Networking Guide

We're happy to do an initial setup, where we set up your router so that you can do remote viewing, but we also have a DIY guide.

video content analysis

Video Content Analysis

We're happy to do an initial setup, where we setup our NVRs and show you how to use them, but we also provide DIY guides to setting up our VCA features.

Software

Downloads our PC, Mac, iOS, or Android software.

Manuals and Technical Guides

You can see and download these manuals and other PDF-based technical documents.

App Setup

We're happy to do an initial setup, where we setup our apps and show you how to use them, but we also provide DIY iPhone, iPad, and Android app setup instructions.

Tools


Recording Time Calculator

If you know how many days of recording you want on hand, this tool will calculate how hard drive space you need

Knowledge Base

Learn more than you ever wanted to about surveillance


SCW Shield Support


Shield Quick Start Guide

Just received you SCW system? There should be a Quick Start Guide in your shipment, but here's a digital PDF for searching.

Z-Wave Setup Guide

We're happy to help you setup any home automations, but here's a guide on how to do it yourself.

Shield Manuals and Technical Guides

You can see and download these manuals and other PDF-based technical documents.


Vanguard, Networker, Super, Econ, Ambassador, Econ HD, and Executive Lines


Vanguard Quick Start Guide

Just received you SCW system? There should be a Quick Start Guide in your shipment, but here's a digital PDF for searching.

Networking Guide

We're happy to do an initial setup, where we set up your router so that you can do remote viewing, but we also have a DIY guide.

Software

Downloads our PC, Mac, iOS, or Android software.

Manuals and Technical Guides

You can see and download these manuals and other PDF-based technical documents.

App Setup

We're happy to do an initial setup, where we setup our apps and show you how to use them, but we also provide DIY iPhone, iPad, and Android app setup instructions.

Tools


Recording Time Calculator

If you know how many days of recording you want on hand, this tool will calculate how hard drive space you need

Knowledge Base

Learn more than you ever wanted to about surveillance